Data and Decision Support Specialist
Toronto, ON, Canada
Contracted to Full Time
Experienced
POSITION
Data and Decision Support Specialist
ORGANIZATION
Addictions and Mental Health Ontario (AMHO)
LOCATION
Toronto, ON (Hybrid)
EMPLOYMENT TYPE
Full-time, Contract, New Role (subject to funding approval)
About the Organization
Addictions and Mental Health Ontario (AMHO) represents over 150 organizations that provide front-line substance use, addiction, and mental health support and services. AMHO members support Ontarians through their mental health and substance use health challenges by providing community-based and hospital-based services including counselling, structured psychotherapy, case management, crisis support, withdrawal management, live-in addictions treatment, peer support and consumer-survivor programs, harm reduction, and supportive housing.
We engage our members, government, and allies to lead change that will revolutionize the addiction and mental health care experience for people in Ontario. AMHO is known for its thoughtful, evidence-informed research projects, policy advocacy, capacity building and system transformation initiatives, knowledge exchange, education, and quality improvement programs. We are a small, energetic, and nimble team dedicated to advancing AMHO’s mission.
In addition to market competitive compensation, we offer an industry-leading benefits package including health and dental coverage, a defined-benefit pension plan (HOOPP), and the flexibility of a hybrid work environment.
About the Opportunity
Reporting to the Director, Policy and MHA System Transformation, the Data and Decision Support Specialist will support AMHO members to use data to make informed, equitable, and strategic decisions. This role involves building data analytics and decision support capacity via coaching, so that member organizations are able to better collect, analyze, and interpret data related to service delivery and system performance. The end goal is for member organizations to leverage data to improve outcomes for clients, communities and the system as a whole. The Specialist will be primarily supporting the Ontario Mental Health and Addictions Provincial Data Set initiative and will work closely with the AMHO team, member organizations, and funders to transform data into insights that guide policy, advocacy, and operational priorities.
This is a 1-year contract ending on March 31, 2027, with the potential for extension subject to funding.
Key Responsibilities
Analytics, Decision-Support and Change Management Coaching (70%):
- Provide 1:1 coaching and technical assistance to member organizations to enhance their skills to interpret and use data for planning, quality improvement, and impact measurement.
- Support agencies in selecting, interpreting, and communicating key performance indicators.
- Offer recommendations on practices that align with sector standards and privacy requirements.
Capacity Building and Resource Development (20%):
- Design and deliver workshops, webinars, and learning modules on topics such as:
- Data management
- Data analytics for decision-making
- Cybersecurity and privacy best practices
- Responsible and ethical use of AI
- Develop accessible resources (guides, toolkits, e-learning materials) to help agencies build sustainable data and digital capacity.
- Contribute to sector-wide communities of practice and learning networks focused on data-driven decision-making.
Collaboration and Sector Support (10%)
- Partner with government and association stakeholders to align data capacity initiatives across the sector.
- Support collective impact initiatives by helping synthesize insights across multiple agencies and regions, to enable more rigorous performance measurement sector wide.
- Contribute to environmental scans, needs assessments, and sector analyses to inform advocacy and planning.
- Collaborate with policy, communications, and quality teams at AMHO to integrate data-driven insights into programs and public materials.
Qualifications:
- Bachelor's or master's degree in data science, Information management, public health, or related field.
- 3–5 years of experience providing data analysis, decision-support, digital capacity-building and/or change management support in health, social services, or non-profit settings.
- Experience coaching or training professionals on data literacy, privacy, or technology topics.
- Familiarity with cybersecurity and AI concepts relevant to non-profit or healthcare contexts.
Skills and Competencies:
- Strong analytical and problem-solving skills, with ability to translate data into clear insights.
- Excellent communication and facilitation skills for coaching diverse audiences.
- Strong knowledge of data visualization or analytics tools (e.g., Excel, Power BI, Tableau, R, SPSS).
- Strong understanding of performance indicators and outcome measurement and data quality improvement practices.
- Understanding of privacy legislation and data protection principles (e.g., PHIPA, PIPEDA).
- LEAN Six Sigma, Change Management Professional, and/or Society of Decision Professional Certifications are an asset.
- Awareness of ethical considerations and opportunities related to AI in service settings.
- Commitment to equity, inclusion, and collaborative learning.
Please inform us if you require any accommodations during the hiring process. We thank all applicants in advance however, only those under consideration will be contacted.
Addictions and Mental Health Ontario is an equal opportunity employer, and we are committed to building an inclusive, diverse, accessible and respectful workplace. AMHO always encourages people with lived experience with addiction and mental health service delivery to apply.
Please note: we are only accepting applications from those authorized to work in Canada and we are not currently sponsoring any work visas.
Use of AI in Hiring: Some stages of our recruitment process may use AI-assisted tools to support recruitment efforts; however, all applications are screened and assessed by human reviewers. In addition, all final hiring decisions are made by humans.
AMHO is working in partnership with HR à la carte for our recruitment efforts.
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