POSITION  

E-Commerce Administrative Support 

LOCATION 

Oakville, ON (hybrid) 

Why join our team? 

Do you want the excitement of working in an entrepreneurial environment, with the opportunity to improve and build processes and see the benefits of your efforts? Unique Appliances has a 50+ year history of engineering and manufacturing industry leading appliances with an extensive line up of both off-grid and mainstream appliances. 

While demanding excellence, high performance and creativity, Unique also offers a fun, family-oriented work environment and lifestyle. We are looking to bring on an E-Commerce Administrator to join our dynamic team.  The role offers the successful candidate the opportunity to be a part of an exciting growth phase for a small business.  You will experience the personal fulfillment of being empowered to make things happen in a culture that values our people above all else, in addition to a very compelling compensation package. 

Position Overview: 

As an E-commerce Administrative Support, you will be supporting our e-commerce operations, assisting with online order processing, managing product listings and helping to streamline our digital workflows.  You will report to the Senior E-Commerce Specialist and work closely with Sales, Operations and IT to ensure a seamless experience for our customers. 

Main Responsibilities: 

• Provide exceptional customer service to ensure customer satisfaction and conflict resolution related to shipments, damages, defects, returns, invoicing issues, late payments, etc.   

• Liaise with Shipping team to ensure key account orders are shipped in a timely manner  

• Track compliance charges by account to ensure we are complying with regulations and identifying areas for improvement or streamlined processes (accounting, T&R) 

• Provide Administrative Support for new e-commerce account set-up   

• Maintain 3rd-party partner account files by updating customer information, pricing, new product submissions and product descriptions as required  

• Ensure new national accounts including product information SKU, etc. are set-up effectively, working in collaboration with Sales and IT teams  

• Assist with e-commerce initiatives including ensuring website content is accurate with correct products, images and content, and informing the buyer of any inaccuracies  

• Support all partner site maintenance projects, inventory and uploading images and video clips 

• Support day-to-day execution of e-commerce initiatives by providing administrative support to the Sales and Marketing team, including but not limited to sending samples to clients, PowerPoint presentations, sales kits and assisting with tradeshows  

• Identify opportunities for streamlining e-commerce processes and contribute to the implementation of best practices 

• Other duties as required. 

Experience Requirements: 

• Minimum of 2 years in an administrative support role, preferably within an e-commerce environment 

• Familiarity with e-commerce platforms such as Shopify 

• Strong written and verbal communication skills with experience providing customer service 

• Experience using CRM systems and task management software 

• Strong proficiency with Microsoft Office products (Word, Excel & Powerpoint) 

• Ability to manage multiple tasks with high accuracy and attention to detail 

• Proactive approach to resolving issues and finding efficient solutions 

• Ability to work effectively in a hybrid work environment and collaboratively with different departments 

Please inform us if you require any accommodations during the hiring process. Please note that only those candidates selected for an interview will be contacted.